GetHelp
02 — How it works

From "I need this" to "It's done", in four steps.

Built so the helper does the work, you stay in control, and nobody has to chase anybody. Money moves only when it's done.

A Nigerian asker reviewing helper offers on a phone
01
~90 seconds

Ask for help

Say what you need, where, and what you'd offer. Add a photo or a quick checklist. Hit ask — helpers nearby get a notification right away.

  • Tag it (Buy & bring, Check & verify, Visit & report, Hands on ground)
  • Suggest what you'd offer — helpers can match or counter
  • Add a short checklist so you both know it's done
02
Most within 12 min

Review the offers

Helpers nearby send what they'd do it for, when, and a short note about how they'll handle it. You see their rating, helps done, and a 'confirmed it's them' badge.

  • Compare offers side-by-side — amount, timing, rating
  • Chat in-app before you commit
  • Accept the helper that feels right — money is held safely on accept
03
Live updates

Track it live

Once you accept, the helper checks in at each step — arrived, in progress, done. You see live location, photo proof, and short videos. Chat any time.

  • Live location during the help (helper-controlled)
  • Photo or video proof at each step
  • In-app chat with masked phone numbers
04
Released within 24 hrs

Release when it's done

Look at the proof. If it's right, release the money — it lands in the helper's earnings right away. If something's off, flag a problem and the money stays held safely until it's resolved.

  • One-tap release once you're happy
  • Auto-release after 24 hrs of no objection
  • Flagging opens a 1-hour response window with our trust team
Two sides, one timeline

Who does what, in order.

Time
You
Helper
T+0
Ask for help. Money is held safely on accept.
Gets a notification, reads the ask, sends an offer.
T+12m
Reviews offers, accepts one, opens chat.
Offer accepted. Confirms ETA, gets ready.
T+1h
Watches location. Gets an arrival photo.
Arrives on site, posts arrival photo + check-in.
T+done
Gets the proof. Reviews the checklist.
Finishes the help, uploads photos and notes.
T+release
Releases the money (or auto-release at +24h).
Money lands in earnings. Cash out to bank.
How the money moves

Funded → Held safely → Released.

  1. T+0
    Funded

    You pay the full amount when accepting an offer.

  2. Throughout
    Held safely

    Money sits with our payments partner. Neither side can touch it.

  3. On completion
    Proof in

    Helper uploads proof. You check it against the checklist.

  4. T+done
    Released

    One-tap release, or auto-release after 24h of silence.

Honest limits

A few things we won't help with.

We screen every ask when it's posted. Anything on this list and we won't let it through.

  • Anything illegal under Nigerian law
  • Weapons, drugs, anything that puts a child in harm's way
  • Cash deposits, money transfers, or crypto handoffs
  • Medical or legal services that need a licence
  • Asking a helper to break the law for you
  • Off-platform payment or contact (account suspension)
90s
To ask for help
12m
Avg first offer
24h
Auto-release window
1h
Trust team response
Next →
Curious how we confirm helpers, hold money safely, and step in when something's off?
See how we keep it safe
For people who need help
I want help.

Ask in 90 seconds. Pay only when it's done.

Ask for help
For people who want to help
I want to help.

Earn on your schedule, in your city, on your terms.

Become a helper