Built so the worst day still ends well.
Confirmed helpers, money held safely, photo proof on every help, and a real human on a flagged problem within an hour. Trust isn't a vibe — it's a process.
Four checks before any helper can send their first offer.
Every helper passes all four before they can send a single offer. Every helper re-confirms every twelve months. Anything off, and the badge disappears.
Passport, national ID card, voter's card or driver's licence — checked against the National Identity Number through our verification partner.
A timed live capture matched against the ID photo using biometric liveness detection. No still photos. No deepfakes.
Active Nigerian SIM, OTP-verified, matched to the helper's name. Foreign or burner numbers can't pass.
Public-record screening for serious offences — re-run every 12 months. Helpers can be removed at any time.
Your money sits where neither of us can touch it.
When you accept an offer, the full amount moves into a separate client-money account at our regulated payments partner. It stays there until you say it's done — or until a flagged problem is closed.
- Held in a regulated, separate client account
- GetHelp can't withdraw it — only release it on your say-so
- Auto-released 24 hours after proof is uploaded, unless you say wait
- Frozen instantly the moment you flag a problem
- T+0You fund ₦45,000. Held safely. Helper accepts the ask.
- T+45mHelper arrives at Computer Village. Sends arrival photo. Money untouched.
- T+1h 20mHelper uploads inspection photos + 60s walk-around video.
- T+1h 35mYou release: helper takes home ₦39,600, GetHelp keeps ₦5,400 (12%).
- If you flagMoney frozen. A real human responds within 1 hour. Sorted within 24h.
Three steps. Real humans. Quick turnaround.
- 01AnytimeFlag it
One tap from the help page. Money freezes immediately. You add a short note and any photos.
- 02Within 1 hourWe step in
Someone from our trust team joins the chat, asks for proof from both sides, and proposes how to settle it.
- 03Within 24 hoursSorted
Outcome: full refund, partial refund, re-do at no charge, or release. Recorded against the helper's profile.
Plain English. No dark patterns.
The short version: we collect what we need to confirm it's you, run the help, and protect both sides. Helpers see almost nothing about you. We never sell your data.
- What we collectAccount info, ID & NIN for confirmation, payment metadata, in-app chat, and GPS only during an active help.
- What helpers seeYour first name, the meeting point, and what the help is. Phone numbers and exact addresses stay masked behind in-app chat.
- Where it livesEncrypted at rest. Verification documents stored separately from your profile, accessible only to vetted reviewers.
- Your rightsExport, correct, or delete your data at any time. NDPR-aligned. We do not sell data, ever.
The rules helpers agree to. No exceptions.
Every helper signs this on day one. Most never come close to breaking it. The few who do, leave.
- Helpers must reply to active help chats within 4 hours during agreed windows.
- Photo or short video at every milestone — no proof, nothing is released.
- All money goes through GetHelp. Asking to be paid off-platform triggers immediate review.
- Helpers may not pass a help to anyone who hasn't confirmed it's them.
- Discrimination, harassment, or anything unsafe means permanent removal — no second chance.
- Asking to be paid outside GetHelp
- Faking proof (edited photos, fake receipts)
- Misusing the asker's contact details (calls, WhatsApp adds, marketing)
- Impersonating another helper or sharing an account